PROTECTION OF THE CITIZENS’ CONSTITUTIONAL RIGHTS FOR CONSUMERS OF ESTHETIC BEAUTY CLINIC AT INDONESIA
Siska Diana Sari, I.G. Ayu Ketut Rachmi Handayani, Pujiyono

Doctoral Program of Law Science, Faculty of Law, Sebelas Maret University, Surakarta

Abstract

Development of science and technology as the impact of globalization give effect to the development of body care needs so that there are many beauty clinic businesses which have in Indonesia. Based on this condition ideally the state provides legal protection for consumers of beauty clinics to feel comfortable and protected. The purpose of this article is examining the protection of the citizens constitutional rights for consumers of esthetic beauty clinic at Indonesia.
The study is conducted using qualitative methodology with normative approachand literature study. The approach which used is the legislation approach, case approach, comparative legal approach, historical approach, conceptual approach. Data collection is done by literature study, unstructured interview, observation and documentation study or library materials. Data analysis uses interactive data analysis.
The results show that the protection of citizens constitutional rights for consumers of esthetic beauty clinics at Indonesia is guaranteed in Article 28D Paragraph (1), namely the guarantee to the rights protection and legal certainty and Article 28H Paragraph (1) regarding the right healthy and to get health services. Legal instruments related to beauty clinics are health legislation, especially guidelines for the implementation of esthetic beauty clinics and consumers protection legal. The institutions which have authorized related to the practice of beauty clinics in the region, Integrated Licensing Service Agency (BPTSP) for licensing and Dinas Kesehatan (Public Health Service) for surveillance and the Consumer Dispute Settlement Agency (BPSK) for the disputes settlement. Even though there are already have State Agency above but the legal protection for consumers of beauty clinic has not been maximal. It based on the research results that show there are still many violations related to the practice of beauty clinic both about the authorized health personnel, licensing, medical devices and medicine which is used for customers. So, the consumers get losses and lack of beauty clinic responsibilities related to the fulfillment of guarantee obligations and legal protection as well as the right to get healthy when there is neglecting which is from its services.

Keywords: Citizens’ Constitutional Rights, Consumers, Esthetic Beauty Clinic

Topic: Other topics